How a Multidisciplinary Team Improved Patient Outcomes Using Best Practices
Vickie J. Dolan, APRN-NP, APRN-CNS, ACNP, CCNS,  Nancy E. Cornish MD, FCAP, FASCP
      Urol Nurs. 2013;33(5):249-256. 
Abstract and Introduction
Abstract
The Institute of Medicine challenged the health care system to  ensure safe care for all patients. This article reviews one          hospital's attempt to minimize contamination of urine specimens  by using a multidisciplinary team to implement evidencebased          best practices. The clinical nurse specialist (CNS)  collaborated with microbiology and laboratory personnel to review  literature,          collect and analyze data, provide staff education, and  facilitate change in urine collection kits and urine processing that          significantly improved the quality of urine specimens in a  350-bed hospital in the Midwest.                                         
Objectives:                              1. Discuss the potentially negative impact of poorly collected urine specimen on patient care.
              2. Explain the proper urine collection method for males.
              3. Explain the proper urine collection method for females.
              4. Describe benefits of implementing a multidisciplinary approach to urine collection.                            
Introduction
Specimen management in microbiology includes selection,  collection, transport, storage, analysis, and reporting. When errors          occur at any point in this process, the result may adversely  affect the patient (i.e., misdiagnosis, extended length of hospital          stay, or inappropriate therapy). Clinicians base treatment  decisions on urine culture results, and patients are affected either          positively or negatively by the accuracy of those results. A  chain of people with varying levels of education, diverse backgrounds,          and different foci on patient care impact this process.       
              In 2007, the director of micro biology at a 350-bed community hospital observed that the incidence of culture results that          grew only coagulase-negative           
staphylococcus greater than 100,000 colony forming units (CFU)/ml in urine specimens was increasing. This is an unusual finding because          coagulase-negative           
staphylococcus (CoNS) is an uncommon cause of urinary  tract infection (UTI) (McCarter, Burd, Hall, & Zervos, 2009).  Additionally, CoNS          is a common contaminate of microbiology specimens, including  urine specimens (Versalovic et al., 2011). The urine specimens          were, for the most part, collected by staff nurses via straight  catheterization in the emergency department (ED) and inpatient          care areas. This raised a question of possible contamination of  the specimens or another quality assurance issue, such as          prolonged transport (defined as greater than 2 hours) or  storage at incorrect temperatures (urines should be stored at a  refrigerator          temperature of 4 degrees centigrade) (McCarter et al., 2009).       
              The microbiology director alerted the medical director of  pathology, the infection prevention department, and the patient          multidisciplinary meeting was convened and included nursing  leaders, infection prevention staff, laboratory leaders/supervisors,          information technology specialists, and patient safety and  process improvement (PI) leaders and staff. A committee was formed          to investigate the issue, make recommendations if problems were  found, and facilitate implementation of solutions.       
              The purpose of this article is to 1) review how one hospital  addressed the investigation of a potentially flawed pre-analytic          urine collection/transport process by forming a  multidisciplinary performance improvement team; 2) share "best  practices"          found during the literature review regarding obtaining,  transporting, and processing urine specimens; and 3) discuss  implementation          of these best practices in our institution as recommended in  the literature.                                                                             
Significance
Patients may be negatively impacted when results from faulty  urine specimens are re ported. Inappropriate use of anti biotic          therapy can occur when prescribed based on the result of a  contaminated specimen. The mean cost to treat a catheter-associated          urinary tract infection (CAUTI) is $759 (Anderson et al.,  2007). In the intensive care unit (ICU), the mean cost of a CAUTI          is $1,955 (Chen, Wang, Liu, & Chou, 2009). In addition  to being costly, antibiotic overuse is a factor in development          of           
Clostrid ium difficile(C. difficile) and/or multidrug-resistant organisms. Fluoroquinolone use has a strong association with the development of           
C.difficile (Cohen et al., 2010). A prospective study of 1,703 patients by Loo et al. (2005) found           
C.difficile to be associated with fluoroquinolone use  in 82% of cases. A retrospective chart review by Khawcharoenporn, Vasoo,  Ward,          and Singh (2010) found the fluoroquinolone resistance rate for  health care-associated UTIs to be 38% vs. 10% in the community.          They also identified other evolving drug resistances:  trimethoprim-sulfamethoxazole (TMPSMZ) (26% vs. 17%), amoxicillin (53%          vs. 45%), and amoxicillinclavulanate (16% vs. 6%).                                                                             
Performance Improvement Processes
A multidisciplinary microbiology performance improvement team  was formed to address the suspected faulty urine collection          process. Representatives from eight departments were members of  this team; these included nursing, performance improvement,          medicine, pathology, laboratory, specimen control,  microbiology, and information technology (IT). Each member brought a  unique          perspective and best practice recommendations from review of  the literature regarding urine specimen collection and processing.          Discussion content focused on current practice, evidence-based  practices (EBPs), and improvement opportunities. To complete          the project, current practices were evaluated, the literature  was reviewed, and practice changes were made. Each of those          processes will be addressed in further detail in this article.                                   
Evaluation of Current Practice
Urine Specimen Collection. The clean-catch midstream  void collection process was found to have differing instructions in  outpatient (ED) and inpatient          settings. Patients were not routinely instructed about the  importance of collecting a true clean-catch urine specimen correctly          and how it may influence results.       
              Observation of urine collection processes via straight  catheterization revealed that the initial (first void) 10 ml of urine          was being collected because the catheter was pre-attached by  the manufacturer to the specimen collection container, which          only had a total volume of 10 ml. This method allowed bacteria  from the urethra to be processed. Urine specimens from chronic          indwelling catheters were frequently collected from catheter  tubing without changing the catheter prior to collection, even          when the catheter had been in place for longer than two weeks.  This allowed for collection of biofilm build up along the catheter          tubing wall instead of a true specimen of urine from the  bladder.                                         
Specimen Labeling. A patient identification label was  affixed to the specimen container and dated. The hospital used a paper  requisition format          with no requirement for all elements to be completed and no  consequence to the collector for incomplete forms. In March 2008,          staff compliance with completing the requisition form correctly  was 30%. Staff indicated that barriers to completing the form          correctly were lack of time and lack of clear instructions on  what elements were required.                                         
Transportation. Data were collected during three  separate one-month time periods. Data collected for the month of August  2009 revealed that          urine specimens remained at room temperature for between 4 to  120 minutes prior to being sent to the laboratory. This was          often well over the 20-minute doubling time it takes for some  common bacteria to replicate at room temperature (see ).              
         Table 1.                  Urine Specimen Transport Time          
                                                 | Date | Average Time from Collection to Arrive in Laboratory (at room temperature) | Average Time from in Laboratory to Being Processed (UA) | Average Time from Collection to Being Processed | 
                                     | January | Range: 10 to 81 minutes | Range: 13 to 28 minutes | Range: 26 to 109 minutes | 
                                     | June | Range: 8 to 62 minutes | Range: 11 to 37 minutes | Range: 19 to 79 minutes | 
                                     | August | Range: 4 to 120 minutes | Range: 13 to 29 minutes | Range: 23 to 133 minutes | 
                      
 PICOT Question
A PICOT question was formulated to guide the literature review search. PICOT is an abbreviation for the           
Population affected,           
Intervention being studied,           
Comparison group,           
Outcome evaluated,           
Time frame (Polit & Beck, 2012). The question was: "What is the best practice for urine specimen collection process in          acute care hospitals to decrease incidence of contaminated urine culture results?"       
              Following development of the PICOT question, the clinical nurse  specialist (CNS) and director of microbiology reviewed the          research literature and practice guidelines related to urine  specimen collection. The Institute of Medicine (IOM) (2000) recommended          implementation of best practices at the bedside and use of a  multidisciplinary team to help ensure patient safety.                                   
Literature Review
The purpose of the literature review was to research best  practices for obtaining and processing urine specimens. The literature          review is organized under three headings: pathology,  asymptomatic versus symptomatic infections, and specimen collection  processes.                                         
Pathology. Wilson (2008) describes the female and male  urethra and presence of normal flora found. A normal female urethra is  3.8 cm          in length. It is colonized with 2 to 11 different organisms,  with the total population between 105 and 106 viable microbes.          Examples of urethral bacteria include           
lactobacilli (protective), coagulase-negative           
Staphylococcus, diptheroids, anaerobes, and  mycoplasma. Age and sexual maturity result in changes in bacteria  present; older age groups have          greater numbers and greater variety of organisms present,  including gram-negative rods. Treatment with antibiotics can result          in colonization with gram-negative rods, such as           
Escherichia coli, Klebsiella species, and           
Proteus mirabilis.       
              The normal male urethra is 20 cm in length; the first 6 cm is  colonized with bacteria, which may account for fewer urinary          tract infections in males. Types of bacteria vary with age and  sexual activity just as in females. Sexual activity results          in a greater number and diversity of bacteria (          
Gardnerella vaginalis, gram-negative rods, anaerobes, Group B           
streptococcus, and yeast).                                         
Asymptomatic vs. Symptomatic Infections. Diagnostic  criteria for a UTI from both the clinical and epidemiologic perspective  can be likened to a moving target. It          is not within the scope of this article to provide an  exhaustive list of all the criteria and definitions for UTIs. Mul ti          ple guidelines are available, all of which vary slightly in  their definitions because they were published at different times          by different au thors and organizations (such as the Infection  Diseases Society of America [IDSA], Centers for Disease Control          and Prevention [CDC] National Healthcare Safety Network [NHSN],  Ferr [2010], and the Association for Professionals in Infection          Control and Epi demiology [APIC]/Society for Healthcare  Epidemioloysis of America [SHEA]). The CDC NHSN hosts a Web site (          
www.cdc.gov/nhsn/)  that provides guidelines on health care-associated infections,  including urinary tract infection. These guidelines are periodically          updated as new information becomes available. The literature  reviewed will be described under additional categories of asymptomatic          and symptomatic urinary tract infections.                                         
Asymptomatic Urinary Tract Infection: According to the IDSA (Nicolle et al., 2005) guidelines, asymptomatic bacteriuria is defined as follows:                     
-             In women: two consecutive clean-catch mid-void specimens with same bacteria at greater than or equal 10                5.             
 
-             In men: one clean-catch mid-void specimen with single bacteria at greater than or equal to 10                5.             
 
-             A single straight catheter specimen with one bacterial species at greater than or equal 10                2.             
 
The ISDA guideline also identifies when asymptomatic  bacteriuria should not be treated: pre-menopausal, non-pregnant women,          diabetic women, older adults, individuals who are  institutionalized, persons with spinal cord injury, catheterized  patients          while the catheter remains in situ, and pyuria in absence of  signs/symptoms of UTI. Pyuria may reflect contamination from          the vagina, urethral opening, an existing indwelling Foley  catheter, urinary tract stones or foreign bodies, neoplasms (tumors),          appendicitis, pancreatitis, diverticulitis, interstitial  cystitis or nephritis, nephrotic syndrome, and post-streptococcal          glomerulonephritis (Nicolle et al., 2005).                                         
Symptomatic urinary tract infection: Symptomatic urinary tract infection (SUTI) is defined by clinical symptoms           
and a positive urine culture that demonstrates colony counts of greater than or equal to 10          
3 colony-forming units per milliliter (CFU/ml) (Ferri, 2010). Presenting symptoms can vary from person to person, as can the          location or cause of the infection, including cystitis, pyelonephritis, or CAUTI (see ).              
         Table 2.                  Location and Presenting Symptoms of Symptomatic Urinary Tract Infection          
                                                 | Acute uncomplicated cystitis (symptomatic bladder infection in a normal genitourinary tract) | Urinary frequency, urgency Dysuria
 Urge incontinence
 Suprapubic pain
 Gross or microscopic hematuria
 | 
                                     | Acute pyelonephritis | Flank or abdominal pain Chills
 Malaise
 Vomiting
 Diarrhea
 | 
                                     | Catheter-associated urinary tract infection (CAUTI) | New onset or worsening of fever, rigors, altered mental status, malaise, or lethargy with no other identified cause Flank pain
 Costovertebral angle tenderness
 Acute hematuria
 Pelvic discomfort
 Dysuria, urgent or frequent urination, and/or suprabuic pain and tenderness if urinary catheter has been removed
 | 
                      
Source: Ferri, 2010; Hooten et al., 2010.                           
 CAUTI is further defined by Hooten et al. (2010) as the  presence of symptoms or signs compatible with UTI with no other  identified          source of infection along with greater than 10          
3 CFU/mL of greater than or equal to 1 bacterial  species in a midstream voided urine or single-straight catheter specimen  from          a patient whose urethral, suprapubic, or condom catheter has  been removed within the previous 48 hours. In addition, the CDC          Division of Healthcare Quality Promotion's (2009)           
NationalHealthcare Safety NetworkManual states that at least one of the following criteria must be present for diagnosis of a CAUTI.                     
-             Criteria 1 – Patient had an indwelling urinary catheter in place at the time of specimen collection                 or removed within the 48 hours prior to specimen collection                 and at least one of the following signs or  symptoms with no other recognized cause: fever greater than 38 degrees  Celsius, suprapubic                tenderness, or costovertebral angle pain or tenderness                 and a positive urine culture of greater than or equal to 10                5 CFU/mL with no more than 2 species of microorganisms.             
 
-             Criteria 2 – Same as Criteria 1, with the addition of a  positive urinalysis demonstrated by at least one of the following                findings: positive dipstick for leukocyte esterase and/or  nitrite, pyuria, urine specimen with greater than or equal to 10                white blood cells (WBCs)/mm                3 or greater than or equal to 3 WBC/high power field of unspun urine, microorganisms seen on gram stain of unspun urine.             
 
Urine Specimen Collection. The urine specimen collection consists of the following components: clean-catch mid-stream, straight catheterization, chronic          indwelling catheter, and specimen labeling.                                         
Clean-catch mid-stream: The purpose of collecting  mid-stream specimens is to avoid collection of bacteria from the  urethra, vaginal, and perineal          areas that are colonized with gastrointestinal flora. Wilson  (2005) identified numerous microbes lining the urethra that are          shed during urination. Viable bacteria per ml found in this  initial stream range from 0 to 10          
5 CFU in patients without a urinary tract infection (Wilson, 2005). See Figures 1 and 2 for specific instructions on collection          steps.                                         
                            Figure 1.                                                                                  Male Instructions on How to Obtain a Clean Catch Urine Specimen                                                                Source:
                                                       Figure 1.                                                                                  Male Instructions on How to Obtain a Clean Catch Urine Specimen                                                                Source: Adapted from South Central Association for Clinical Microbiology (n.d.). Used with permission from Nebraska Methodist Hospital,                      Omaha, NE.                                                
                              Figure 2.                                                                                  Female Instructions on How to Obtain a Clean Catch Urine Specimen                                                                Source:
                                                       Figure 2.                                                                                  Female Instructions on How to Obtain a Clean Catch Urine Specimen                                                                Source: Adapted from South Central Association for Clinical Microbiology (n.d.). Used with permission from Nebraska Methodist Hospital,                      Omaha, NE.                                                
  Straight Catheterization: The purpose of collecting a  urine specimen via straight catheterization is to minimize contamination  of the specimen when          patients are unable to provide a reliable selfcollected  specimen. This is a sterile procedure, and the skin must be prepped          appropriately. Once the catheter is inserted, the initial urine  (first void) stream should be discarded to eliminate the risk          of false-positive cultures caused by urethra flora that may  have been collected in/on the catheter during insertion (McCarter          et al., 2009). Approximately 30 ml of mid-stream urine should  be collected in a sterile cup (Perry & Potter, 2006).                                         
Chronic Indwelling Catheter: Formation of biofilm is  addressed by several authors (Hooton et al., 2010; Smith et al., 2008;  Trautner & Darouiche,          2004). Biofilm build up occurs along the inner and outer walls  of urinary catheters from urethral organisms. Chronic catheter          placement results in 100% colonization of the urine by bacteria  due to biofilm development.       
              Bacterial colonization of a urethral catheter can begin within a  few days of catheter insertion. Encrustation from proteins,          electrolytes, and other organic molecules build along the  catheter walls. Antibiotics do not frequently clear resistant bacteria          in biofilms from catheter surfaces (Trautner &  Darouiche, 2004). According to Hooten et al. (2010), if a chronic  indwelling          catheter has been in place for more than two weeks, the  catheter should be changed prior to obtaining a urine specimen for          culture if a UTI is suspected.This practice has been associated  with improved resolution of UTI, as well as accurate urine          culture results.                                         
Specimen Labeling. The College of American  Pathologists (CAP) (2013), Centers for Medicare and Medicaid Services  (CMS) (2003), and Miller (1999)          specify that the following elements must accompany a urine  specimen to the laboratory: patient's first and last name, hospital          identification number, specific culture source site, and date  and time of collection.                                         
Specimen Transport:           
Escherichia coli can have a doubling time as short as  20 minutes when urine is kept at room temperature (Lewin, Krebs,  Goldstein, & Kilpatrick,          2011). Within two hours, one           
E. coli per mL will replicate to the quantity of 105           
E.coli per mL. Urine specimens should be kept cold to  prevent growth, and thus, prevent falsepositive results due to low  levels          of bacterial contamination when present, and should be sent to  the laboratory as soon as possible (CAP, 2008; McCarter et          al., 2009; Miller, 1999).                                         
Summary of the Literature Review. After the literature  re view was completed, the following conclusions were used as the basis  for practice changes: urine          specimens should be collected via mid- or late-stream; all  specimens should be labeled with the patient's first and last name,          hospital identification number, specific culture site, date and  time of collection. Urine specimens should be kept cold to          prevent bacterial replication, and thus, prevent false-positive  results due to contamination, and should be sent to the laboratory          as soon as possible (Bekeris, Jones, Walsh, & Wagar,  2008; CMS, 2003). Findings were shared with the multidisciplinary          microbiology PI subcommittee, and action plans were developed  to implement best practices to minimize re porting of inaccurate          urine results.                                   
Practice Changes Based On Best Evidence
Clean-catch Mid-stream. Standardized steps to obtain  midstream voided urine specimen in outpatient and inpatient areas were  developed collaboratively          by the CNS and the director of clinical microbiology. Rationale  on the importance of collecting the specimen correctly was          provided to patients on the new collection instructions:  "Important: It is important to follow the instructions below exactly,          to properly clean the bacteria from the skin and urinary  opening. A dirty specimen may result in the need for a second test,          or worse yet, may be the cause of a wrong diagnosis,  unnecessary medicine, or the wrong medicine being given to you." Changes          to the hospital's nursing service policy were implemented to  reflect evidence-based recommendations. Nursing staff were educated          through e-mails and fliers posted on each inpatient unit and in  the ED. E-mails and updated instructions were sent to outpatient          clinics.                                         
Straight-catheterization Collection. Quick-cath kits  were removed from the central supply department and nursing units, and  replaced with straight catheterization          kits to collect mid- to late-stream urine specimens rather than  early stream specimens. The hospital's nursing service policy          for urine collection via straight catheterization was revised.  Practice changes were reviewed at the Nursing Practice Council.                                         
Chronic Indwelling Urinary Catheter. The director of  microbiology and the hospital patient safety department facilitated  discussions with physicians. Physicians          expressed concern regarding making a blanket statement to  change all chronic indwelling catheters prior to collecting a urine          culture without the clinician having the final say. The  potential inability of nurses to reinsert an indwelling catheter was          a concern. Physicians unanimously agreed to having chronic  catheters changed prior to collecting a urine specimen only with          a physician order first. Practice change of contacting the  physician to change a chronic in dwelling catheter prior to urine          collection was shared with nursing through the Nursing Practice  Council, e-mails, and fliers posted on each inpatient unit          and in the ED. Additional communication to nursing staff  included collaboration with the information technology (IT) department.          A reminder was placed on the electronic physician urine  collection order and the urine requisition form.                                         
Specimen Labeling. Patient identification labels are  affixed to the specimen container and dated. Collaboration with IT  facilitated the development          of an electronic requisition form and automation of the form's  appearance on the nurse's computer when a urine collection          order is entered. This electronic requisition form has required  elements to mandate compliance with the laboratory's recommendations.          Once completed, it prints at the nurse's front desk for the  nurse to pick up and send to the laboratory with the specimen.          A clinician order triggers an electronic requisition  documentation form for the nurse to complete.       
              To promote compliance, a rejection policy was developed. Any  required elements not completed prompt laboratory personnel to          reject the specimen and notify nursing that another specimen  must be collected. This policy was disseminated widely to nursing          staff before implementation. Magnets with "reminders" of the  new policy were placed at stations where specimens were sent          to the laboratory. E-mails were sent to nursing staff, and  fliers explaining the new electronic requisition form were posted          on each inpatient unit and in the ED. Content was also shared  at the Nursing Practice Council.                                         
Specimen Transport. Urine specimens must be sent to the  laboratory within 15 minutes of collection to prevent prolonged time at  room temperature.          Collaboration with the Pathology and Laboratory Specimen  departments helped develop a rejection policy to assist nursing  compliance.          If the specimen is not received in the laboratory within 15  minutes of documented specimen collection time, laboratory personnel          reject the specimen. The same guidelines apply as when the  specimen labeling elements are not complete. Fliers were posted          on each in-patient unit and emergency department; magnets with  this reminder were placed at stations where specimens are sent          to the laboratory. In addition, this time requirement was added  to the electronic requisition form as another reminder for          nursing staff.                                                                             
Cost Benefits and Outcomes
Data on incidence of urine cultures positive for coagulasenegative           
Staphylococcus (CoNS) were collected by the pathology  department to determine effectiveness of practice changes. Laboratory  findings of          CoNS in urine decreased by 250 in one year, indicating a  reduction of contaminated urine specimens following changes in urine          specimen collection practices. The laboratory urine evaluation  (urinalysis, culture and sensitivity) costs $141.00 per specimen.          This reduction in evaluation of probable contaminated specimens  saved $35,250 in laboratory fees in one year. Additionally,          at a cost savings of up to $3,000 per patient (depending on  medication used), another potential $750,000 per year was saved          in antibiotic use.       
              Staff compliance with correct specimen labeling and completion  of the requisition form was evaluated by the laboratory personnel.          Prior to implementation of changes (March 2008), compliance was  only 30%. After the rejection policy was completely in place,          compliance increased to 100% (see ).              
         Table 3.                  Specimen Labeling Data          
                                                 | Data Collection Dates | Inpatient Floor Compliance | Outpatient Compliance | Overall Compliance | Inpatient Number of Specimens Rejected | 
                                     | Before Practice Change | 55% | 36% | 46% | – | 
                                     | After Practice Change. | 100% | 96% | 98% | 1 | 
                      
 Staff compliance with getting the urine specimen to the  laboratory department within 15 minutes was also evaluated. The goal          was to have greater than 95% compliance by nursing staff. Prior  to instituting the rejection policy, urine specimens were          getting to the laboratory within 15 minutes 87% of the time  (2010). After the rejection policy was implemented, compliance          rose to 97% (see ).              
         Table 4.                  Urine Transport Data          
                                                 | Data Collection Dates | Floor to Laboratory Less Than 15 Minutes (Inpatient Areas Only) | Urine Analysis to Micro Set-Up Less Than 3 Hours (7:00 a.m. to 10:00 p.m., Inpatient Areas Only) | 
                                     | Before Practice Change | 87% | 84% | 
                                     | After Practice Change | 97% | 90% | 
                      
 Nursing Implications
This performance improvement project supported a  multidisciplinary collaboration approach to improve patient outcomes.  Staff          compliance with practice changes was facilitated with several  interventions. Evidence-based practice provided the rationale          to support practice change. IT support to hardwire practices  provided automation and visual reminders for health care providers.          Additionally, consequences for not following recommended  practice improved compliance. Providing optimal health care to patients          takes a team effort. The purpose of collecting a urine specimen  for culture is to detect pathological organisms in a patient          suspected of having an infection. The consequence of reporting  inaccurate results is costly to the patient and the health          care system. Accurate and standardized collection,  transportation, and handling of urine specimens are essential to provide          the best outcome for all patients.                                          
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Urol Nurs. 2013;33(5):249-256. © 2013           Society of Urologic Nurses and Associates